Privacy Policy

Overview

This Privacy Policy applies to Silent Partner LLC and covers our websites, mobile applications, and online services. This policy outlines how we collect, use, share, and protect your information.

Information We Collect

Silent Partner gathers data through multiple channels:

• Information you provide directly: Names, addresses, email addresses, phone numbers, and other details when you use our services or contact us.
• Automatically collected information: IP addresses, cookies, device identifiers, browser type, and usage data when you visit our websites or use our applications.
• Third-party sources: Information from business partners and data providers to enhance our services.

How We Use Your Information

We use the information we collect to:

• Operate and improve our services
• Provide personalized experiences and recommendations
• Process transactions and send related communications
• Send system notifications and alerts (with your consent)
• Comply with legal requirements and protect our rights

SMS Notifications

Phone Number Collection:

When you register, you may provide your phone number to receive SMS notifications.

SMS Messages Sent:

If you opt in to SMS, we send alerts and notifications only:

• System alerts (service status, maintenance notifications)
• Incoming email notifications
• Error alerts (account issues, failed operations)

No promotional, marketing, or transactional messages are sent via SMS.

Phone Number Use:

Your phone number is used exclusively for sending system alerts and notifications. We do not:

• Share your phone number with third parties
• Use your phone number for marketing purposes
• Sell or trade your phone number

Phone Number Storage:

• Phone numbers are encrypted at rest in our secure database
• Phone numbers are retained as long as your account is active
• Phone numbers are deleted within 30 days of account cancellation
• SMS logs are retained for 90 days for security audit purposes

Opting Out of SMS:

You can opt out of SMS notifications at any time by:

• Replying “STOP” to any SMS message from Silent Partner
• Emailing support@silentpartner.ai
• Managing SMS preferences in your account settings

If you opt out, you will no longer receive system alerts and notifications via SMS.

Carrier Information:

SMS messages are delivered through third-party telecommunications carriers. Standard message and data rates from your wireless carrier may apply.

Information Sharing

We may share your information with:

• Service providers: Third parties who help us operate our services (including SMS carriers).
• Legal compliance: When required by law or to protect our rights.

We do NOT share your phone number with marketing partners, advertising networks, or other third parties without your explicit consent.

Your Privacy Rights

Depending on your location, you may have specific privacy rights under state laws including California (CCPA/CPRA), Nevada, Virginia (VCDPA), Colorado (CPA), and Connecticut (CTDPA). These rights may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us at privacy@silentpartner.ai.

Data Security

We employ industry-standard security measures to protect your information, including encryption, secure servers, and access controls. Phone numbers are encrypted at rest. However, no data transmission over the Internet can be guaranteed 100% secure.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Phone numbers are retained until account cancellation, then deleted within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services. Continued use constitutes acceptance of modified Terms.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@silentpartner.ai
• Phone: (206) 603-8486
• Mail: Silent Partner LLC, Clear Lake, WA 98235