Privacy Policy

Overview

Silent Partner LLC provides Contactter (Contactter.ai) and Silent Partner AI services. This Privacy Policy covers our websites, the Contactter Android and iOS apps, and related online services. It explains what information we handle, why we use it, who receives it, and how to request access, correction, or deletion.

Information We Collect

Silent Partner gathers data through multiple channels:

• Information you provide directly: Names, addresses, email addresses, phone numbers, and other details when you use our services or contact us.
• Automatically collected information: IP addresses, cookies, device identifiers, browser type, and usage data when you visit our websites or use our applications.
• Third-party sources: Information from the dealership, its connected CRM and other business systems, and providers used to operate the services.
• Account and workspace information: Your name, work email, phone number, user ID, sign-in information, dealership memberships, staff role, and permissions.
• Customer communications and business records: Contact details, vehicle interests, notes, message content, attachments, communication preferences, delivery information, and activity supplied by you or your dealership.
• Photos, video, audio, and files: Profile pictures, vehicle recordings with sound, documents, and other content that you choose to upload, attach, send, or submit for an enabled feature.
• App and security information: App-installation and notification identifiers, device and operating-system details, IP addresses, sign-in events, and technical logs needed to deliver notifications, support the service, and prevent misuse.

How We Use Your Information

We use the information we collect to:

• Operate and improve our services
• Provide personalized experiences and recommendations
• Process transactions and send related communications
• Send system notifications and alerts (with your consent)
• Comply with legal requirements and protect our rights

Native App Permissions and Device Files

Contactter asks for camera and microphone access when you use recording features, and notification permission for supported notifications. You can change these permissions in your phone settings. Denying a permission limits the feature that needs it.

File and photo pickers let you choose content for a feature. The native apps do not request access to your phone address book, precise location, or your personal SMS inbox. Dealership customer contacts come from the workspace and its connected systems.

Native recording drafts and retained file copies can be stored privately on your device. Capturing a recording does not itself publish or send it. Content is transferred when you choose an action such as uploading, attaching, analyzing, exporting, or sending it. A published or sent video or story may have a hosted link, and recipients may keep copies.

Dealership Messaging, Connected Services, and AI Features

Contactter is a business workspace for dealership staff. The dealership determines which customers, connected systems, messaging channels, and staff permissions are available. We process dealership records to provide those enabled services.

Sending through an enabled email, text, WhatsApp, or Messenger channel transfers the selected content and delivery details to the recipient and the providers that operate that channel. Connected CRM services can receive the business updates enabled by your dealership. The dealership is responsible for its customer communication permissions and instructions, including honoring opt-outs.

Where AI-assisted features are enabled, relevant text, images, audio, video, or transcripts may be processed by our service providers to prepare responses, transcribe content, summarize conversations, or analyze media. What is processed depends on the feature and dealership settings. The availability of a feature does not authorize an unrelated use of your information.

Website Pricing and Voice Demo

When you request pricing or access to our simulated voice demo, we collect your name and email and send them to our sales team for follow-up. A private access cookie remembers your access for 30 days. Website access records are removed after 30 days by our scheduled cleanup; sales correspondence may be retained separately under this policy.

Staff Account SMS Notifications

This section describes Silent Partner staff-account alerts. Customer communications sent by a dealership through Contactter are described separately above.

Phone Number Collection:

When you register, you may provide your phone number to receive SMS notifications.

SMS Messages Sent:

If you opt in to SMS, we send alerts and notifications only:

• System alerts (service status, maintenance notifications)
• Incoming email notifications
• Error alerts (account issues, failed operations)

No promotional, marketing, or transactional messages are sent via SMS.

Phone Number Use:

Your staff-account notification number is used to send the alerts you request. Delivery providers process it to deliver those alerts. We do not:

• Provide your staff-account notification number to marketing partners or advertising networks
• Use your phone number for marketing purposes
• Sell or trade your phone number

Phone Number Storage:

• Phone numbers are encrypted at rest in our secure database
• Phone numbers are retained as long as your account is active
• Phone numbers are deleted within 30 days of account cancellation
• SMS logs are retained for 90 days for security audit purposes

Opting Out of SMS:

You can opt out of SMS notifications at any time by:

• Replying “STOP” to any SMS message from Silent Partner
• Reply “HELP” to any SMS message for support information, or contact support@silentpartner.ai / (206) 603-8486
• Emailing support@silentpartner.ai
• Managing SMS preferences in your account settings

If you opt out, you will no longer receive system alerts and notifications via SMS.

Carrier Information:

SMS messages are delivered through third-party telecommunications carriers. Standard message and data rates from your wireless carrier may apply.

Information Sharing

We may share your information with:

• Service providers: Authentication, cloud hosting/storage, notifications, communications, technical support, security, and enabled AI services that process information to operate the service. These include Google Firebase for app authentication and Android notifications and Apple services for supported iPhone functions.
• Your dealership and its connected systems: Authorized staff and connected CRM or communication providers receive information needed for your dealership workspace and the actions enabled there.
• Recipients and actions you choose: People or services that receive a message, file, video, story link, or export you choose to share.
• Legal compliance: When required by law or to protect our rights.

We do not sell or trade staff-account notification numbers or provide them to marketing partners or advertising networks. The service-provider and legal disclosures above describe the operational transfers needed to provide and protect the service.

External Websites and Dealership Links

A dealership can include links to its own or a provider's website, including financing, payment-information, or trade-in pages. When a link opens that website, information you choose to provide there is handled under that provider's privacy practices. Review the relevant policy before submitting information to an external service.

Your Privacy Rights

Depending on your location, you may have specific privacy rights under state laws including California (CCPA/CPRA), Nevada, Virginia (VCDPA), Colorado (CPA), and Connecticut (CTDPA). These rights may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact privacy@silentpartner.ai. We may need to verify your identity and the account or records involved. If a dealership controls the records, we coordinate the request with that dealership as appropriate.

Request Contactter Account and Data Deletion

In the Contactter app, open Settings → Request account deletion, or use our public account-deletion request page. The page works without an installed app or a signed-in account. You can also contact privacy@silentpartner.ai for assistance.

Submitting the form starts a request; it does not immediately erase the account. We verify ownership before acting on an account or its associated data. Tell us which Contactter account and dealership workspace your request concerns so that we can identify the correct records. Requests are handled subject to applicable privacy law and any necessary, disclosed retention obligations.

Uninstalling the app or signing out does not request deletion of your server account. Removing a saved video from a library is also different from requesting account and associated-data deletion. Recipient copies, exports, and records independently held by a dealership or communication provider may be subject to that party's own obligations.

Data Security

We employ industry-standard security measures to protect your information, including encryption, secure servers, and access controls. Phone numbers are encrypted at rest. However, no data transmission over the Internet can be guaranteed 100% secure.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The staff-account phone-number terms above provide for deletion within 30 days of account cancellation and retention of SMS security logs for 90 days. The website pricing/demo access records described above have their own 30-day cleanup period. These periods apply to those record categories. Other account and dealership records are managed according to their purpose and the applicable retention obligations described below.

Account, communication, media, and dealership records can have different retention needs. Where information must be retained for a legal obligation, security, fraud prevention, or a dispute, its use remains limited to the purpose that requires retention. Contact privacy@silentpartner.ai for the retention information applicable to your account and dealership records, including information about a deletion request or a record that cannot yet be removed.

A private device copy and a server copy are separate. Clearing a device copy does not delete a server account or a copy already delivered to someone else.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. Our marketing website may use first-party analytics and session replay to understand page navigation, interactions, and technical problems; form input values are obscured by our website replay configuration. Website cookies and replay are separate from the native app's camera and microphone permissions. You can manage website cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services. Continued use constitutes acceptance of modified Terms.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@silentpartner.ai
• Phone: (206) 603-8486
• Mail: Silent Partner LLC, Clear Lake, WA 98235