Terms of Service

Agreement Overview

These Terms of Service ("Terms") constitute a binding agreement between you and Silent Partner LLC ("Silent Partner," "we," "us," or "our"). By accessing or using our services, including our AI-powered automotive solutions, websites, and applications, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

1. Definitions

• "Services" means all products, software, and services provided by Silent Partner, including our AI assistant, voice AI, reputation management, and marketing tools.
• "Customer" means any individual or entity that subscribes to or uses our Services.
• "Authorized User" means individuals authorized by the Customer to access and use the Services.
• "Customer Data" means all data, content, and information submitted by or on behalf of the Customer through the Services.
• "AI/AI ML" means artificial intelligence and machine learning technologies used in our Services.

2. Use of Services

2.1 Access and Authorization

Subject to these Terms, Silent Partner grants you a limited, non-exclusive, non-transferable right to access and use our Services. Only Authorized Users may access the Services, and you are responsible for all activities under your account.

2.2 Customer Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Obtain all necessary consents for data you provide to us
• Comply with all applicable laws and regulations
• Use the Services only for lawful purposes

2.3 Prohibited Uses

You may not:

• Reverse engineer, decompile, or disassemble the Services
• Resell, sublicense, or redistribute the Services
• Use the Services for unauthorized security testing
• Send unlawful, harassing, or deceptive content through the Services
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any systems or networks

3. Fees and Payment

Fees for our Services are as agreed upon in your service agreement or as displayed on our website. Payment terms include:

• Charges begin upon service activation
• Payment is due according to your billing cycle
• All fees are non-refundable unless otherwise specified
• You are responsible for all applicable taxes
• We may modify pricing with 30 days' notice

4. Term and Cancellation

These Terms remain in effect while you use our Services. Either party may cancel at any time by providing written notice via email to info@silentpartner.ai.

Upon cancellation:

• Access to Services will terminate at the end of your current billing period
• Customer Data will be deleted within 30 days, except as required by law
• Inactive accounts may be deactivated after 6 months of inactivity

5. Intellectual Property

Our Property: Silent Partner retains all rights, title, and interest in the Services, including all software, algorithms, AI models, and proprietary technology. These Terms do not grant you any ownership rights in our intellectual property.

Your Data: You retain ownership of your Customer Data. By using our Services, you grant Silent Partner a license to process your data as necessary to provide the Services and improve our AI technologies.

6. Confidentiality

Both parties agree to protect confidential information disclosed during the course of business. Confidential information includes business plans, pricing, customer lists, and technical information. Neither party will disclose confidential information without prior written consent, except as required by law.

7. Warranties and Disclaimers

Our Warranty: We warrant that the Services will perform substantially as described in our documentation.

Disclaimer: EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SILENT PARTNER'S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL SILENT PARTNER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9. Indemnification

You agree to indemnify and hold Silent Partner harmless from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

10. Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or through the Services. Continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

11. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Whatcom County, Washington.

12. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Silent Partner regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.

Contact Us

If you have questions about these Terms, please contact us:

• Email: info@silentpartner.ai
• Phone: (206) 603-8486
• Mail: Silent Partner LLC, Clear Lake, WA 98235